We’re Hiring a Housing Specialist!!

We’re Hiring a Housing Specialist!!

Mar 6, 2017

Housing First Clinical Team Housing Specialist/Case Manager


Hours: 1.0 FTE


PURPOSE:  The Housing First Clinical Team Case Manager is a solution focused professional that helps people experiencing homelessness or have past experience in homelessness with complex and frequently co-occurring issues access and maintain housing. Each case manager supports 10 individuals at any one time, at different stages of housing stability. Interaction with each individual must occur weekly, the intensity and duration of which will be established by his/her state of housing stability. The Case Manager reports to a Team Lead that oversees fidelity to the Housing First philosophy and provides supervision and oversite to the program operations.

The Housing First Clinical Team Case Manager is also responsible for accepting referrals from centralized intake and referral, locating and accessing housing within the community. The Case Manager is also responsible for working closely with the nurses, addiction and mental health specialists on the team to ensure that the participants are having their needs met in this capacity.

Target Group:

  • Have been homeless and/or are chronically homeless;
  • Face multiple barriers i.e. substance use, relationship break down, transitioning, mental health issues, chronic medical issues, etc. and;
  • Have trouble accessing supports in the community, and would benefit from case management and follow-up supports.

Using a Tri-Disciplinary skill set, the Housing First Clinical Team Case Manager must be able to exercise the following skills:

  • Locate and access housing based upon service participant preferences as well as affordability and appropriateness, assisting the service participant in signing the lease, and providing direct assistance in helping the service participant move into their choice of housing with furnishings and basic needs in place;
  • Safely accompany service participants to appointments in the community and regularly conduct home visits;
  • Complete home visits with addiction/mental health specialists/nurses when needed, to provide services to the service participant in home;
  • Broker and advocate for services in home and amongst mainstream services including but not limited to: health, mental health and addiction services, income support, socio-recreational activities services to persons with developmental delays and/or cognitive functioning issues, cultural, spiritual, and/or religious services;
  • Create person-centered service plans with tangible goals related to housing stability, timelines and explicit accountabilities;
  • Establish crisis plans and risk assessments with each individual being supported in housing and cater housing supports relative to the information gleaned from these plans;
  • Engage in motivational interviewing and active listening;
  • Organize and promote a range of meaningful daily activities for service participants to engage within, especially as it relates to accessing mainstream services;
  • Interact effectively and professionally on tenancy matters with the landlords of the service participants;
  • Re-house service participants if they are required to move, while maintain services and supports during the interim period;
  • Teach and model skills and strategies for increased independence including but not limited to: setting up appointments, attending appointments, budgeting and money management, payment of rent, shopping, cleaning and laundry, using the transportation system and engaging with other professionals. This should be performed using a range of adult learning strategies.
  • Staff must be proficient in providing meaningful and relevant information to landlords and must not be afraid of securing the property;
  • Demonstrated experience in securing housing for clients by working with private and public local real estate, landlord associations, etc. to identify available housing units, and negotiate for suitable placements;
  • Staff need to be aware and identify saturation in neighborhoods i.e. monitor placement so as not to congregate living in certain neighborhoods;
  • Assist with housing applications, completion of subsidy forms, applications for third party payments;
  • Accompany service participant during move-in inspections, obtain a copy of the report with permission from participant.
  • Non-service participant duties include case notes being completed within a 24-hour time frame, attending weekly team meetings, meeting month end paperwork deadlines, etc.

The Housing First Clinical Team Case Manager must be able to fulfill his/her duties in accordance with the service orientation of a Housing First approach, including:

  • Housing as the first essential step, without any requirements for sobriety participation in treatment, medication protocol, compliance, or demonstrated “housing readiness”;
  • Recovery orientation related to mental wellness and cognitive functioning;
  • Reducing harm to the individual and broader community;
  • Remaining non-judgmental in behaviors, practices, beliefs and actions of service participants;
  • Promoting and empowering meaningful choices and service options, as well as allowing the service participant to influence the type, duration, frequency and intensity of supports;
  • Expressing empathy and positivity;
  • Balancing the needs of the client, community and landlord in each situation.

The Housing First Clinical Team Case Manager should have a working knowledge of:

  • Homelessness, especially chronically homeless;
  • Dependency on substances;
  • Indigenous culture and legacy impacts of residential schools, colonization, cultural compromises and impacts on cultural identity;
  • Harm reduction;
  • Fetal Alcohol Spectrum Disorders;
  • Self-care;
  • Co-occurring mental illness.

The Housing First Clinical Case Manager should have the following credentials:

  • First Aid/CPR
  • Criminal Record Check
  • Child Intervention Record Check
  • Diploma or degree in the human services field

All applicants need a valid driver’s license and access to an insured vehicle.

Start date: Immediately

We offer competitive salaries and benefits

Resumes listing three professional references must be submitted via email or fax to:

Executive Director, ARCHES

Fax : (403) 328-8564 ; e-mail : [email protected]

We thank all applicants for their interest in this position, however only those applicants chosen will be contacted.

Closing Date : Until suitable applicant is found


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